About Us

Where do our products come from?

All products sold on our Hair World website are of reliable and original origin. All, absolutely all products come from the best suppliers today and are delivered directly to the customer (final product).


Shipping and Delivery Time Refund Policy

Shipments are made by post. Products are properly packaged (avoiding damage) and are dispatched within 24 to 48 hours after payment confirmation, whether by credit card, debit card or ATM.

After the order is shipped, the customer will receive all the tracking information necessary to track their order on the official postal service website.

Refund Policy

To exchange an item, the customer can do so in two ways:

Contact our customer service department using the telephone number or email address provided in the "contact us" tab. Shipping costs are the responsibility of the customer (the product travels at their own risk).

Go to any of our stores, with the invoice, and make the return directly, without having to contact the online store in advance. In this case, the return will be subject to the employee checking the condition of the item.

The exchange or return of an item must comply with the following conditions:

  • Not having exceeded 14 days after purchase
  • Presentation of the invoice or purchase receipt.
  • The item must not have been used and must be returned in the same conditions in which it was purchased, i.e. with the original packaging intact, accompanied by the respective accessories, manuals and offers.
  • Refunds are always made using the same payment method used for the purchase.

We do not exchange used or unsealed products, scissors, hygiene items, furniture/items in the catalogue, personalised items or items that are in poor condition.

In the event of a defect or non-conformity of a product or equipment, the exchange may be subject to prior evaluation and analysis by the brand's official technical assistance.

How and when will my product be packaged?

After confirmation of payment for the product, your product will be separated and packaged in the best possible way, with bubble wrap and adjusted so that there is as little movement as possible inside the package, thus avoiding any damage to the products.

Do you have any questions? Get in touch!

Thinking about making your contact easier, we offer the following forms of support:

Email: hairworldteam@proton.me

Instagram:

hairworldstore